General Terms and Conditions of Sale
1. Seller identification
These General Terms and Conditions of Sale regulate the purchase of products offered through the website www.salsolcito.com.
Owner: Cristina Ramírez
Email address: hello@salsolcito.com
(hereinafter, "Sal Solcito").
2. Purpose
These General Terms and Conditions regulate the purchase of products marketed by Sal Solcito through its website.
Placing an order implies full and unreserved acceptance of these General Terms and Conditions of Sale.
3. Products
Sal Solcito designs and markets handmade jewelry and accessories made using natural and semi-precious materials, including, but not limited to, natural stones, quartz, pearls, coral, shells, and conchs.
The photographs, descriptions, and images of the products are for illustrative purposes. Although Sal Solcito makes its best efforts to faithfully represent the products, colors and finishes may vary depending on the device from which they are viewed.
Handcrafted nature of the pieces
Given the handcrafted nature of the products and the use of natural materials, each piece is unique.
There may be slight variations in color, texture, shape, size, veins, shades, or finish compared to the images shown on the website or compared to other similar pieces.
These variations are inherent to the nature of the materials used and the handmade process, and do not constitute manufacturing defects or lack of conformity.
4. Purchase process
To make a purchase, the customer must:
- Select the desired products.
- Add them to the shopping cart.
- Complete the information requested for order processing.
- Select the available payment method.
- Confirm the order.
Once the purchase is finalized, the customer will receive a confirmation email with the transaction details.
5. Prices
All prices shown on the website are expressed in euros (€) and include applicable taxes, unless expressly indicated otherwise.
Shipping costs will be shown separately before finalizing the purchase.
For shipments outside the European Union, the customer will be responsible, where applicable, for the payment of customs duties, import taxes, or any other levies required by the authorities of the destination country.
6. Payment method
Payments may be made using the methods enabled at any given time on the website, including: Shopify Payments, Bizum, or PayPal.
Payments will be processed by specialized payment service providers.
Sal Solcito does not store or have access to the full details of bank cards used in transactions.
7. Preparation and shipping
Orders will be prepared within approximately 2 to 3 business days from the confirmation of the purchase.
Delivery times are estimates and may vary depending on the destination country, carrier availability, customs controls, or circumstances beyond Sal Solcito's control.
Once the order is shipped, the customer will receive tracking information when such functionality is available.
8. Transfer of risk
When the buyer is a consumer, the risk of loss or damage to the products shall be transferred at the moment the customer or a third party designated by them, other than the carrier, acquires material possession of the goods.
9. Care and maintenance of the pieces
Sal Solcito pieces are handcrafted with natural materials that require special care to preserve their appearance and durability.
It is recommended to:
- Avoid contact with perfumes, colognes, creams, cosmetics, and other chemical products.
- Remove pieces before showering, bathing, or participating in sports activities.
- Avoid contact with saltwater, chlorine, and excessively humid environments.
- Avoid knocks, falls, or impacts that could damage the natural materials.
- Clean the pieces with a soft, dry cloth.
- Store them individually in a protected place when not in use.
Normal wear and tear resulting from ordinary use, natural aging of the materials, or failure to follow these recommendations will not be considered a manufacturing defect and will not be covered by the legal warranty of conformity.
10. Natural materials and possible sensitivities
The pieces marketed by Sal Solcito incorporate natural materials and components that may react differently depending on each person's individual characteristics.
Certain materials may cause allergic reactions, skin irritations, or sensitivities in particularly predisposed individuals.
Information about materials and composition will be available as far as possible in the product sheet.
The customer is responsible for verifying the suitability of the materials for their personal circumstances before making the purchase.
Sal Solcito will not be liable for allergic reactions, irritations, or sensitivities derived from pre-existing, unknown, or specific personal conditions of the consumer, except in cases where there is a manufacturing defect or a breach of applicable legal obligations.
11. Right of withdrawal
When the buyer is a consumer, they will have a period of fourteen (14) calendar days from the date of shipment of the product to withdraw from the purchase without justification.
To exercise the right of withdrawal, the consumer must communicate their decision via email to: hello@salsolcito.com
The communication must include:
- Full name.
- Order number.
- Product or products to be returned.
Return of products. Products must be returned unused, in good condition, and with their original packaging as far as possible.
Return cost. Unless Sal Solcito indicates otherwise, direct return costs shall be borne by the customer.
Refund. Once the products have been received and verified to be in perfect condition, Sal Solcito will offer the customer the option of a) recovering the full value of the purchase or b) a Gift Card for the value of the returned items plus 5%. The Gift Card may be used to make a new purchase within a period of 1 year from its date of issuance.
Exceptions to the right of withdrawal. The right of withdrawal will not be applicable in the cases provided for by current regulations and, in particular, with respect to products made according to the consumer's specifications or clearly personalized.
12. Defective products or incidents
If the customer receives a damaged product or considers that there is a manufacturing defect, they must notify Sal Solcito as soon as possible via email to hello@salsolcito.com, attaching:
- Order number.
- Photographs of the product.
- Description of the incident.
Sal Solcito will analyze each case individually and will offer the appropriate solution in accordance with applicable legislation.
13. Legal warranty
All products sold to consumers are covered by the legal warranty of conformity provided for in the consumer protection regulations applicable at any given time. This warranty covers exclusively the lack of conformity existing at the time of delivery of the product.
The following will not be covered: normal wear and tear resulting from use, damage due to accidents, knocks, or misuse, damage derived from improper storage, and/or damage caused by contact with perfumes, cosmetics, chemical products, saltwater, chlorine, or other external agents.
14. Repairs
Sal Solcito promotes the durability of its pieces and may offer repair services when technically possible. The availability, cost, and scope of repairs will be evaluated on a case-by-case basis.
15. Intellectual and industrial property
The Sal Solcito brand, product designs, photographs, texts, illustrations, logos, and other content on the website are protected by intellectual and industrial property regulations. Any reproduction, distribution, or use without prior written authorization from the owner is prohibited.
16. Customer service
For any questions related to orders, returns, incidents, or complaints, you can contact Sal Solcito via: hello@salsolcito.com
17. Dispute resolution
Consumers may turn to the European online dispute resolution platform available through the channels enabled by the European Union when applicable.
18. Applicable law and jurisdiction
These General Terms and Conditions of Sale are governed by Spanish law.
When the buyer is a consumer, they may exercise the rights recognized by the mandatory consumer protection regulations applicable in their place of residence.